Shipping Policy

Thank you for shopping with Facerinna. We strive to process and ship your order as quickly as possible. Below you’ll find details about our shipping process, supported shipping destinations, shipping fees, and related policies.

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive an email notification with your tracking information. Please note that tracking information may take some time to update after the parcel is handed over to the carrier.

Shipping Destinations

We currently ship to selected countries and regions across North America, South America, Oceania, Asia, the Middle East, and Europe.

Shipping availability may vary by destination. If your country or region is available for selection at checkout, this means we currently support shipping to your location.

Orders to countries or regions that are not available at checkout are not supported at this time.

Shipping Fees & Free Shipping

Shipping fees are calculated based on your shipping destination, order value, and any applicable promotions.

The final shipping cost will be displayed at checkout before payment is completed.

Free shipping may be available on qualifying orders or during special promotions. The applicable free shipping threshold may vary by destination and will be shown at checkout when available.

Please note that shipping fees and free shipping thresholds may be adjusted from time to time due to carrier rate changes, promotional activities, or operational costs.

Customs, Duties & Taxes

For international shipments, customs duties, tariffs, import taxes, VAT, or other local charges may apply once the parcel reaches the destination country or region.

These charges are determined by local authorities and are the responsibility of the customer. Facerinna is not responsible for customs duties, import taxes, or delays caused by customs clearance.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided that the order has not yet been processed or shipped.

If the order has already been processed or shipped, it cannot be canceled.

Address Accuracy & Modifications

Please make sure that your shipping address, contact name, phone number, and email address are accurate and complete when placing your order.

If your address is misspelled, incomplete, or auto-filled incorrectly, please contact us immediately at ac@facerinna.com.

We will do our best to update your shipping address within 24 hours of purchase, provided that the order has not yet been processed or shipped.

Any additional costs, failed delivery, delayed delivery, or lost package caused by an incorrect or incomplete address provided by the customer will be the customer’s responsibility.

Lost, Delayed, or Stolen Packages

If your order is significantly delayed or marked as delivered but not received, please contact us within 7 days of the delivery status update.

Local carriers usually deliver on business days, Monday through Friday. We recommend providing an address where you can receive packages during business days and keeping your phone accessible for delivery updates.

Once the carrier confirms delivery to the shipping address provided at checkout, Facerinna is not responsible for packages that are lost or stolen after delivery. However, we will do our best to assist you in checking the delivery status.

Item Arrived Damaged

We carefully package each order to help prevent damage during transit. However, rare damage may occur due to carrier handling.

If your item arrives damaged, please contact us within 7 days of delivery at ac@facerinna.com with your order number and clear photos of the damaged product and packaging.

We will review the issue and arrange a suitable solution, such as a replacement where applicable.

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact us at:

ac@facerinna.com

We’re happy to help.